So, prayer experiment number two with Josh, my Lubbock lawn care friend and it went well. We both spoke to one another about how the previous week had gone and if either of had seen any difference in the way we went about our business from a supernatural angle. Josh said he felt that he noticed him and his crew seemed to be more calm and relaxed. He said that there is often tension between he and one of his foremen, but it disappeared this week. He was thankful for that. I told him that I was affected a lot by the Lubbock catering speaker from the last week and that, together with prayer had carried me into taking on a pro bono job for a local homeless shelter. I told Josh that while working on that job I felt close to God and was happy that I was motivated by doing this so unselfishly (not common for me). Anyway, today Josh and I used Scripture to push into prayer. We used Philippians two as our guide to help us realize that we needed to make ourselves into servants of the people we were doing work for. We both admitted to complaining a lot and so we prayed that this part of our work would change.
As far as the speaker for this week, we had this guy come in from another local restaurant to talk about making sure to hire friendly people who could be trained to make every customer feel like a valuable person who has a positively memorable experience every time they came in – This didn’t mean that much to me since I do a lot of solo work and don’t hire very often. But, everyone else seemed struck by this talk. Most of the people in the group shared how they often hired friends of friends who didn’t take customer service as seriously as they want – Some of them said that their workers were downright rude to customers. Some other said that their workers acted entitled to complain about their jobs and to argue with customers. But almost all of the people there admitted that it was their own fault for not interviewing everyone who was on their staff. They also said that the training rituals had not been established very well. In fact, some said that they had trained workers to do the work, but had failed to teach their workers how to be kind and super friendly to the people that had hired their companies. Such a simple idea but it was not being implemented very well. Every one of us committed to do some retraining and to hire more strategically.
That was about it for the meeting – it was another good one. I’m so pleased that I have found this group to share with and to learn from. I’ll keep you updated as time goes on. Again, feel free to comment about your experiences with the abovementioned struggle.
Thanks and see you next week.