Becoming Legendary Don't drown in the Quo

July 3, 2017

Interpersonal Skills in Business

Filed under: Uncategorized — John Jones @ 8:43 pm

Interpersonal Skills in Business – Week Twenty-Nine

I’ll skip over most of the prayer time we had this morning. Josh was away from us and away from his Lubbock lawn care business to go see his ailing father and so Liz and I decided to ask another group of two people if we could join them. The corporate housing folks agreed to let us come in with them and so we briefly got acquainted. Then we prayed for the entire gathering and for each other. It was interesting to hear how this group approached prayer, but I think next time, Liz and I will just stay on our own. It was a good time but it felt a little strange without having Josh there. I have been praying for his father all week and he contacted me to let me know that despite his dad’s struggle, things were stable. I was happy to hear it.

As for the gathering, we had a psychologist named Dr. Shena Smith come in and share with us about all sorts of things. She started with saying that all of us business owners needed to really work on improving our interpersonal skills, regardless of how skilled we thought we were. She said that we needed to pay close attention to how we communicate both verbally and non-verbally with our clients and our employees. She said that most people don’t realize how bad their communication is and how this bad communication affects our businesses for the bad. She gave us some tips as to how to communicate better and she also told us what specific words we needed to avoid. After spending some time on this, she went into personality types and learning styles. She recommended that all of us go back to our places of business and give our staff personality tests so that we can best know how they function. She also said that this would be telling to us as to how personality affects our tendency to hire the same types of people that we are comfortable with. She said that this would also be a good lead-in for any sort of corporate retreats we took with our staff. (She said that we should be the first to take the Myers-Briggs personality test and that we should share the results with our staff. She gave us a sample test so that we could make copies of it and hand it out to staff.) That was about it. I found it to be fascinating information and I planned on doing what she recommended as a lead-in for our upcoming retreat. I made sure to tell her afterwards that I appreciated her sharing some of her communication tips and some of her personality tools. She said she was happy to have been invited to speak and said that she planned on coming back next week to be a group participant.

So, readers, what do you think about paying closer attention to communication? Do you have any specific tips I could use? Also, have you ever done a personality test that gave you insight into your tendencies? Ever used one with your staff? Let me know. I’m always looking for ways to improve.

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